BizIQ - Smart Growth Marketing
Increase your Business Marketing IQ with the #1 Rated Small Business Digital Marketing Firm in the USA.
Customer Success Manager
Location
United States
Posted
62 days ago
Salary
Not specified
Bachelor Degree7 yrs expEnglish
Job Description
• Lead a digital marketing Account Manager Team, fostering collaboration and results-oriented performance
• Mentor client relationship management for SMB marketing clients in Website Design, SEO, PPC, Social Media, Reputation Management, and Content Marketing
• Implement retention and growth strategies to boost client retention and find account expansion opportunities
• Collaborate with cross-functional teams to deliver comprehensive, tailored client solutions
• Identify upselling and cross-selling opportunities and utilize data analytics to enhance service delivery
• Track KPIs and maintain detailed client records to ensure team performance and address complex client issues promptly
Job Requirements
- 2+ years of experience managing and building high-performing customer success teams
- 5+ years of account and client management experience with a strong record of achieving retention and growth targets
- 5 + years experience with CRM tools, Microsoft or Google Office Suite of products
- Digital Marketing Experience preferred but not required
- Bachelor’s Degree in business, marketing, or a related field preferred.
Benefits
- Health Benefits: United Health Medical plans (with Company HSA Contribution), MetLife Dental plans, Vision plan, Life Insurance, Disability Insurance and more
- Paid Time Off: 15 days of PTO accrued annually, 6 paid holidays, plus 4 floating holidays
- Retirement Savings: 401K
- Parental leave: Inclusive and supportive parental leave policy
- Peer-to-peer Recognition: We call it BizBucks - a rewards program where you can receive weekly prizes Including Amazon gift cards or other prices.
