• Own and exceed a monthly/quarterly expansion revenue quota across an assigned set of customer accounts. • Proactively identify opportunities for additional modules, users/seats, integrations, professional services, and new site or department expansions. • Drive outbound outreach to uncover expansion needs and build a healthy pipeline. • Build strong, strategic relationships with key roles within customer organizations, including operations leads, lab directors, IT managers, and quality teams. • Conduct detailed discovery to understand customer workflows, pain points, and growth areas. • Deliver compelling value propositions, product demos, proposals, and pricing discussions. • Lead expansion deal cycles from identification through negotiation and close. • Collaborate closely with Customer Success Managers and Technical Account Managers to understand account health, adoption, and risks. • Partner with Product and Solutions teams to tailor expansion offerings to customer requirements. • Work with Implementation or Support teams to ensure smooth deployment of newly purchased services or modules. • Maintain accurate CRM data, forecasts, activity tracking, and opportunity notes.