PatientPoint
The patient engagement platform more providers trust.
Salesforce Business Analyst
Location
United States
Posted
23 days ago
Salary
$73.3K - $114.9K / year
Bachelor Degree3 yrs expEnglishCloud
Job Description
• Partner with business stakeholders to elicit, analyze, and document requirements for Salesforce enhancements and process improvements.
• Lead discovery sessions focused on Field Service Lightning, technician operations, customer support, and service workflows.
• Translate business needs into user stories, functional requirements, and acceptance criteria.
• Identify opportunities to improve efficiency across case management, work orders, scheduling, and asset/service lifecycle processes.
• Support and enhance Salesforce Field Service Lightning, including work orders, service appointments, and scheduling.
• Act as a first-line support and helpdesk resource for Salesforce users.
Job Requirements
- Bachelor’s degree or equivalent experience in a related field (e.g., business, technology, or a similar discipline)
- 3+ years of experience as a Salesforce Business Analyst or in a hybrid Business Analyst / Salesforce Admin role.
- Hands-on experience supporting Salesforce Service Cloud and Field Service Lightning (FSL).
- Working knowledge of Salesforce administration and configuration best practices.
- Experience gathering requirements using user stories, process flows, personas, and story mapping.
- Strong analytical, problem-solving, and documentation skills.
- Excellent communication skills with the ability to work effectively with both technical and non-technical stakeholders.
Benefits
- Competitive pay and benefits
- Flexible time off to recharge
- Hybrid work options
- Mental and emotional wellness resources
- 401K plan
