• Own customer health across your portfolio by proactively managing risk and ensuring continued adoption. • Conduct QBRs with executives and key stakeholders to highlight ROI, share product roadmap updates, and align on strategic goals. • Analyze engagement metrics, usage patterns, and sentiment to assess customer health and develop success plans to mitigate churn risk. • Partner with customers to identify success metrics, implement best practices, and ensure measurable outcomes that tie back to business objectives. • Identify and qualify upsell or cross-sell opportunities based on customer needs and business impact, partnering with Account Executives as appropriate. • Collaborate cross-functionally with Product, Engineering, and Support to advocate for customer needs and influence the product roadmap. • Drive product education and utilization through training, enablement, and change management support.