• Lead, hire, coach, and develop a team of Enterprise Account Managers, setting clear performance expectations and holding the team accountable to high-quality execution and results • Own team revenue, expansion, retention, and forecast accuracy across the team’s book of business • Ensure a disciplined, repeatable pipeline and deal management motion by regularly inspecting pipeline health, deal quality, and close plans, and intervening in at-risk situations • Coach Account Managers through regular 1:1s, deal reviews, and feedback, providing actionable guidance on account strategy, prioritization, and deal execution • Develop individualized growth plans aligned to role competencies and career progression; address performance issues directly and in a timely manner • Act as an executive sponsor on strategic or escalated accounts to unblock progress and support complex deal execution • Leverage data to manage the business, anticipate risk, and continuously improve execution standards and operational rigor • Partner cross-functionally with Customer Success, Talent and Delivery teams, Sales Operations, and Product to deliver consistent, high-quality customer outcomes • Exercise strong judgment, customer-centricity, critical thinking, and a bias for action