• Facilitate Scrum ceremonies including Sprint Planning, Stand-ups, Sprint Reviews, and Retrospectives. • Help the team maintain focus on sprint goals and commitments. • Administer and maintain Jira projects, workflows, fields, screens, issue types, permissions, and notifications. • Coach team members on Agile values, principles, and practices, including the adoption of JIRA as a tool to support these. • Encourage self-organization and accountability within the organization and accountability within the team. • Collaborate with the PMO Operations Team to develop and deliver training materials, documentation, and best practice guides. • Identify and remove blockers to help the team deliver efficiently. • Escalate risks and dependencies to internal stakeholders when necessary while protecting the team from unnecessary disruption. • Partner with Technical Leads and client-facing project managers to refine the backlog, maintain clear priorities, and understand delivery needs. • Build dashboards, filters, and reports in JIRA that provide clear snapshots of work item status for stakeholders and leadership. • Track team performance using Agile metrics (velocity, burndown, cycle time, throughput, etc.). • Facilitate improvement initiatives based on data and team feedback. • Encourage experimentation and iterative problem solving. • Ensure Jira is organized, clean, and aligned with organizational standards.