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Customer Service Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

Ohio

Posted

61 days ago

Salary

$3.2K - $5K / month

High School1 yr expEnglishCloudVo IP

Job Description

• Manage inbound and outbound calls • Resolve customer concerns effectively and efficiently • Build sustainable relationships and trust with customer accounts through open and interactive communication • Ensure customer satisfaction in every interaction • Keep records of customer interactions, process and update customer accounts and file documents • Follow communication procedures, guidelines, and policies • Take the extra mile to engage customers • Ad hoc tasks

Job Requirements

  • At least 1 year proven experience as a Customer Service Representative in a B2C or B2B capacity
  • Excellent English communication skills, both written and verbal (at least B2 level)
  • Excellent phone, email, and instant messaging communication skills
  • Solid organizational and time management skills
  • Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
  • Experience with word-processing software and spreadsheets (e.g., MS Office)
  • Knowledge of online calendars and scheduling (e.g., Google Calendar)
  • Proactive & confident with keen attention to details

Benefits

  • Performance Incentives
  • Job Security and Stability
  • Paid Training
  • Inclusive Culture
  • Upskilling Opportunities
  • 100% Work-From-Home
  • Exceptionally Supportive Team
  • Opportunities for Career Growth
  • Fun Work Environment
  • Holiday & Overtime Pay

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