• Own end-to-end IT operations, increasing speed and consistency for onboarding, offboarding, laptop lifecycle, access management, and device security • Ensure reliable, scalable, and auditable IT processes as the company grows • Create a sense of urgency for the resolution of IT issues and act as the primary escalation point when there is friction • Partner with People Ops and Engineering to ensure seamless employee lifecycle support for our global and growing workforce • Partner with Engineering and Security to administer laptop refresh cycles, software provisioning, patching, and endpoint security controls • Own the relationship with our IT vendor(s), including performance management, SLAs, and cost effectiveness • Evaluate when to optimize, replace, or bring capabilities in-house as we scale • Own tooling decisions across identity, endpoint management, and IT automation (e.g., Google Workspace, Rippling, MDM tools) • Partner closely with Security and Engineering to ensure IT processes support SOC 2 / ISO / future compliance needs • Ensure controls are implemented practically, balancing risk mitigation with employee velocity • Maintain audit-ready evidence for IT-owned controls and workflows • Help evolve guardrails, automation, and policies so audits are predictable — not fire drills • Bring best practices from high-growth environments and apply them thoughtfully • Anticipate what IT needs to look like at 600–1,000 employees • Communicate clearly with technical and non-technical stakeholders • Influence without over-process — knowing when structure is necessary and when flexibility matters