• Lead the end-to-end software release lifecycle across firmware, app, cloud, platform services, and external partner systems ensuring compatibility, reliability, high-quality, and well-communicated rollouts. • Drive product quality and release reliability by defining and enforcing release criteria, gates, approval processes, and coordinating cross-team testing and readiness. • Create, track, and analyze key KPIs including pre- and post-deployment metrics to monitor release performance, identify trends, and inform continuous improvement. • Manage on-call and incident processes, including escalations, SLAs, and post-incident reviews, while coordinating with all Customer Care tiers for effective resolution. • Monitor release health in real time and lead rapid triage and rollback/mitigation decisions when necessary. • Maintain transparent communication on release status, risks, and outcomes to leadership and stakeholders. • Continuously improve release, support, and incident processes through documentation, change logs, release notes, release process automation, and operational excellence initiatives.