• Identify and cultivate relationships with key decision-makers and influencers across districts. Facilitate introductions and build engagement with cross-functional stakeholders to ensure full value realization. • Lead the renewal process with a strategic, consultative approach to secure timely contract renewals and identify growth opportunities within existing accounts. Understand and navigate budget cycles, funding sources, and contract preferences. • Facilitate Executive Business Reviews and Outcome Reviews, demonstrating how ClassDojo drives results aligned with district goals. Use data to reinforce value and identify areas for further improvement and growth. • Build comprehensive, data-driven account plans that align with customer goals and map out proactive strategies for engagement, adoption, and expansion. • Leverage adoption metrics, engagement data, and customer feedback to tailor account strategies, prioritize high-impact activities, and ensure districts broadly adopt ClassDojo • Partner with the broader Success and Implementation team (especially our District Onboarding Managers) and other teams such as marketing, product, and account executives to deliver cohesive support, streamline handoffs, and continuously improve outcomes.