• Serve as an instructional facilitator by delivering distance learning and in-person courses that support the implementation of new technologies by helping with the “how” aspect of adult learning. • Develop or oversee the creation of instructional outlines, quick reference materials, and manuals. • Familiarize new hires at TaaS client organizations with the current technology and processes required to be a successful employee within the organization. • Use reflection of practice as a form of problem solving to resolve issues, increase awareness of the needs of the adult learner, understand the learning process, and generate opportunities for program engagement. • Assist end users in retaining what they learn through practice and leading training initiatives focused on ongoing skill improvement. • Collaborate with a client’s internal team in supporting lawyers and staff in using the curriculum offered to analyze their strengths and target areas for improvement. • Remain well-informed of new trends and tools in distance learning and technology. • Take initiative and pursue her/his own learning that focuses on law firm technology. • Serve as a catalyst for change, modeling and facilitating continuous improvement in the use of technology and processes by challenging the status quo, asking questions, and facilitating difficult conversations helping to shape the culture of the company.