Grow Financial Federal Credit Union
Be bold. Be great. Have fun.
Collector II, Bilingual Required
Location
Alabama + 26 moreAll locations: Alabama, Arizona, Florida, Idaho, Iowa, Kansas, Kentucky, Louisiana, Montana, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Mississippi, Missouri, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming
Posted
22 days ago
Salary
Not specified
High School2 yrs expSpanishEnglish
Job Description
• Responsible for making contact with all responsible parties on loans through telephonic or written communication in order to determine the cause for delinquency.
• Provide assistance and suggestions in the plan development to reinstate the member’s obligations through either repayment arrangements or other integrity sales initiatives.
• Offer recommendations utilizing cross-selling of Credit Union products and services.
• Makes recommendations to supervisor as to appropriate action considered necessary where the existing circumstances jeopardize the interest of the Credit Union.
Job Requirements
- High school diploma or GED required.
- Associate of Arts/Science degree from an accredited college or university is preferred.
- Minimum of two years collections experience and two years of direct customer service/sales experience required.
- Must be knowledgeable of Debtor/Creditor Collection Law, Fair Debt Collections Practices Act, and Florida Statutes pertaining to the collection of consumer debts.
- Familiarization with bankruptcy law beneficial.
- Excellent verbal communications skills; knowledge of bank/credit union consumer, direct and indirect auto loans, credit card and mortgages preferred.
- Proven ability to identify and evaluate issues and reach sound conclusions or decisions based on fact and in a proactive manner.
- Excellent telephonic communication, negotiation and analytical skills needed.
- Bilingual (Spanish) required.
- Experience in a call center environment beneficial.
- Basic to intermediate operational knowledge of general office and PC equipment and the use of automated collection software required.
- Use of predictive dialing system desired.
Benefits
- Remote/Work From Home Available
- Medical/Dental/Vision Insurance
- Employee discount on loans
- Professional Development Reimbursement of up to $5,250 per year for full-time team members.
- Paid Time Off 15 days/year & over 10 Paid Holidays
- Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.
- Retirement Benefits (401K) Grow matches up to 8% for team members.
- Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.
