• Administer the FMLA policy, including reviewing all FMLA documentation for accuracy and completeness. • Make recommendations to approve or deny FMLA requests based on established federal regulations. • Ensure processes adhere to established procedures and applicable laws. • Maintain compliance with all federal and state regulations and internal standards. • Serve as an internal reference for certification requirements and processing within the team. • Assist associates by guiding them through the leave of absence (LOA) request process. • Provide timely and accurate responses to associates and all levels of management regarding day-to-day issues. • Assist management with complex LOA situations, providing guidance within policy and legal guidelines. • Proactively manage business expectations and resolve concerns by communicating status and issues effectively. • Contact providers for necessary clarification. • Process all leave of absence paperwork according to established procedures. • Coordinate correspondence, forms, and other necessary documents via the claim system. • Maintain complete records of all LOA requests, including tracking and analysis of data. • Generate required reports and maintain accurate files, data input, and analysis. • Support management with special projects as necessary.