• Act as the primary strategic bridge between Product and Customer Success/Strategy & Growth. • Move the organization away from "roadmap negotiation" toward objective-based planning. • Partner with the CTO to translate our Product Vision into actionable quarterly strategies, roadmaps, and goals. • Bring rigor to our decision-making. Data is your compass; you will drive the research, market data, and feedback loops that inform why we build what we build. • Move beyond traditional backlog management to deep coaching. Dedicate significant bandwidth to further developing our Product Managers into excellent product thinkers who own value and viability, while aligning the team around a shared product management approach. • Foster a culture of "missionaries, not mercenaries," where teams are accountable for business outcomes (retention, revenue), not just feature output. • Guide the team in adopting modern discovery techniques to validate ideas before we build, ensuring we only ship what matters. • Manage the "Build vs. Partner" decisions as we expand our ecosystem. • Collaborate with the VP of Engineering to ensure our team topology evolves alongside our architecture and team growth. • Partner with the VP, Customer Experience to manage customer-facing product rollouts and coordinate feedback to ultimately sustainably improve customer satisfaction in our products. • Treat our infrastructure, platform, and developer experience as a product, understanding that speed, quality, and reliability are features our customers feel. • Protect the team's focus. You will be the shield that prevents stakeholder thrash, allowing your PMs to focus on deep work while you manage executive expectations.