Kadince

Community Involvement Software for Financial Institutions ™

Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50Since 2013H1B No SponsorCompany SiteLinkedIn

Location

Utah

Posted

63 days ago

Salary

Not specified

High School1 yr expEnglish

Job Description

• Provide exceptional customer support and onboarding for financial professionals • Assist customers in using the software effectively • Review emails and respond to customer requests • Log customer interactions in Salesforce • Work collaboratively with team members and clients • Set and meet KPIs for customer satisfaction

Job Requirements

  • At least 1 year of experience working in the financial industry
  • Experience with community involvement, CRA, complaints, or marketing
  • Compassionate with a lot of empathy
  • Self-starter who doesn’t need every moment of the day planned
  • Desire to improve listening and teaching skills

Benefits

  • Competitive pay
  • 401(k) matching
  • Generous paid leave
  • Insurance (medical, dental, vision, life, short-term disability)
  • Flex spending account
  • Celebrations for birthdays and work anniversaries
  • Fun gifts for team members

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