Commvault
Commvault is the gold standard in cyber resilience, helping customers prevail against ransomware at the lowest TCO.
Customer Success Strategy Intern
Location
New Jersey
Posted
51 days ago
Salary
$39.5K - $118.6K / year
Bachelor DegreeExperience acceptedEnglishSQLTableau
Job Description
• Support the development and refinement of customer success strategies, frameworks, and playbooks
• Analyze customer data to identify trends, risks, and opportunities that inform decision-making
• Assist in building dashboards, reporting, and success metrics to measure program effectiveness
• Contribute to projects that enhance onboarding, adoption, and overall customer experience
• Conduct market and competitive research to benchmark customer success best practices
• Partner with Customer Success leadership on strategic initiatives that improve Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
• Support process improvement efforts, including documentation and enablement resources
Job Requirements
- Strong analytical, problem-solving, and critical-thinking skills
- Proficiency in Excel/Google Sheets; familiarity with SQL, Tableau, or other analytics tools is a plus
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Collaborative mindset with strong interpersonal skills
Benefits
- We care. Our team isn’t just colleagues; they’re a community that supports and inspires each other every day
- Real work. Real impact. Forget busywork—our interns tackle meaningful projects that make a difference.
- Connections that count. Our program opens doors to different business functions, giving you the chance to collaborate, network, and build relationships that last well beyond your internship
