• Lead a portfolio of large to enterprise eCommerce clients, managing timelines, budgets, and cross-functional teams to deliver exceptional results. • Build and nurture trusted client relationships, positioning yourself as a strategic advisor and expanding our footprint within client organizations. • Own and lead Quarterly Business Reviews (QBRs), delivering actionable insights and demonstrating the agency’s impact on brand performance and growth. • Oversee operational teams responsible for the execution of campaigns, promotions, merchandising, website updates, and store optimizations. • Support the execution of on-site merchandising, including navigation updates, category landing pages, seasonal refreshes, and homepage content to align with brand priorities and campaigns. • Ensure ongoing accuracy and optimization of product detail pages (PDPs), managing content, pricing, availability, SEO, and imagery to improve customer experience and conversion. • Collaborate cross-functionally on product launches, site promotions, and limited-time product drops, ensuring consistency across web, email, and SMS touchpoints. • Partner with creative, merchandising, and marketing teams to deliver seamless digital storytelling and maintain a cohesive brand presence. • Identify and present new growth opportunities, helping clients scale through innovative thinking, data-driven insights, and industry best practices. • Continuously improve processes and services, contributing to internal knowledge-sharing and driving a best-in-class client experience. • Lead client meetings and communications, including executive-level discussions and strategic planning sessions. • Stay ahead of industry trends and platform updates, bringing fresh ideas and opportunities to internal teams and client conversations.