• answer a high volume of inbound calls; transfer and directs calls; provide exceptional customer service via telephone • responsible for all front office patient coordination; to be completed in a timely manner (e.g. appointment scheduling, transport coordination) • communicate clearly and effectively (both oral and written) with patients, clients, Team Members, peers and Leadership • accurately input data into both Carenet and EMR (Electronic Medical Records) databases • answer all inquiries from patients, customers and third party vendors; provide clinic directions / hours of operation • contact health plans and verifies patient insurance information