• Lead technical onboarding and enablement programs to drive high customer adoption and satisfaction. • Serve as a trusted technical advisor to customer teams, understanding their goals and challenges. • Plan and deliver regular Business Value Reviews to demonstrate progress toward customers’ goals, product usage, and realized value. • Proactively monitor customer health and usage metrics. • Deliver hands-on support in the Infrastructure-as-Code module. • Guide customers in building and improving Internal Developer Platforms on Kubernetes. • Contribute your expertise to new domains such as Software Engineering Intelligence (SEI). • Act as the voice of the customer internally.