Helping companies worldwide enable reliability through better lubrication and oil analysis processes.

Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200Since 1997H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

30 days ago

Salary

Not specified

4 yrs expEnglish

Job Description

• Take ownership over each account in your portfolio by building strong relationships to ensure customer satisfaction • Acquire a deep knowledge of company products and value proposition • Monitor account health and relevant KPIs to ensure continued adoption, and alignment with the customer's objectives for overall success. Identify churn risk, and work proactively to eliminate that risk • Develop and present strategic success plans that clearly deliver on customer expectations • Be highly organized with strong CRM and territory management skills • Participate in customer meetings and quarterly business reviews, presenting progress of key success criteria • Act as the go to point-of-contact for customers, leverage internal teams to resolve concerns and enhance the customer experience • Facilitate Asset Watch customer onboarding, training, and initial user setup • Meet retention and sales targets on a quarterly basis

Job Requirements

4+ years in account management or customer success
2+ years' experience selling additional products and services to existing accounts
Experience with CRM platforms (Salesforce strongly preferred)
Ability to communicate clearly, concisely and in a friendly manner through verbal and written forms
Strong active listening skills with a desire and knowledge to understand and solve for customer needs
Experience strategically consulting customers, creating success plans, and achieving their desired outcomes
History of exceeding retention and expansion quotas
Must enjoy a challenge, have a desire to learn, be passionate about your work and have a commitment to excellence and continuous improvement
Ability to multi-task, prioritize and manage time effectively
Exceptional organizational skills; be results-oriented with a bias for action
Must embrace a culture of accountability
Work autonomously with minimal supervision
Provide personalized, professional, and courteous service, accurate information, continuous communication, and the ability to address customer expectations in an appropriate manner
Strong collaborator who can build trust and contribute to the success of the team
Understand how departments and team members contribute to the success of the organization and be comfortable to step in support however needed
Professional appearance, excellent communication skills and professional conduct