SaaS Management Platform

Solution Architect – Post-Sales

Solutions EngineerSolutions EngineerFull TimeRemoteTeam 51-200H1B No SponsorCompany Site LinkedIn

Location

New York

Posted

59 days ago

Salary

$145K - $175K / year

2 yrs expEnglishAzureCloudITSMJamfJava ScriptNode.jsPerlPythonRubyService NowSQL

Job Description

• Serve as the primary technical advisor for existing customers post-implementation • Guide customers on best practices for access governance, SaaS discovery, lifecycle automation, and compliance • Own the technical validation process, addressing customer questions, objections, and integration concerns. • Lead technical discussions with IT, Security, Identity, and Engineering stakeholders • Support advanced configurations, integrations, and custom workflows Assist with new use cases, feature rollouts, and platform expansions within existing accounts • Partner with Customer Success to reduce time-to-value and increase adoption • Troubleshoot complex technical challenges beyond standard support • Work closely with Product, Engineering, and Sales to ensure a seamless customer experience.

Job Requirements

2-5 years of experience in Solutions Architect, Technical Consultant, or Implementation Engineer role (preferably in SaaS).
Experience working post-sales with enterprise or mid-market customers
Strong understanding of SaaS applications, IT infrastructure, API integrations, and IT ecosystems.
Strong understanding of Identity & Access Management (IAM).
Strong understanding of Identity Governance & Administration (IGA).
Strong understanding of SaaS applications and cloud environments.
Experience in a startup or high-growth environment.
Hands-on experience with identity management platforms (Okta, Azure AD, JumpCloud, OneLogin, SailPoint, etc.).
Familiarity with MDM / UEM platforms (JAMF, Intune, Workspace ONE, Kandji, etc.).
Exposure to automation & integration platforms (Tray.io, Workato, Boomi, Automation Anywhere, etc.).
Understanding of ITSM platforms (ServiceNow, Jira Service Management, etc.).
Experience with HRIS integrations (BambooHR, Workday).
Working knowledge of RESTful APIs, JSON, OAuth, and API-based integrations.
Experience with SaaS integrations, including Salesforce, Zoom, Slack and Atlassian.
Experience with JavaScript, Node.js, Ruby, Python, and/or Perl.
Ability to debug technical issues and proactively improve system processes.
Basic SQL knowledge is a plus.
Excellent communication & presentation skills, capable of translating complex technical concepts into clear business benefits.
Strong interpersonal skills, with the ability to collaborate across technical and non-technical teams.
Self-motivated with a growth mindset, eager to learn and improve continuously.
Ability to work independently with minimal supervision, but confident enough to ask questions or for support when needed.
Able to analyze existing processes, recommend improvements, and take action on changes that you can impact.
Ability to interact effectively and deliver technical concepts to technical and non-technical personnel alike.

Benefits

100% fully paid health, vision, and dental coverage for you, and 80% coverage for your family.
Employee share options to give you a stake in our success.
Generous vacation policy to encourage a healthy work-life balance.
Unlimited Sick, Medical, Mental Health, and Safe Leave.
401k with a 5% Safe Harbor Match to support your financial future.
Life Insurance and Disability Insurance for added peace of mind.
Remote Work Setup: Receive a MacBook, mouse, keyboard, monitor, and a $300 WFH stipend.
International Reach: Join a company whose product is trusted by global brands.