Kyndryl
We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.
Digital Workplace Services – AI-Powered Contact Center Lead
Location
New York
Posted
50 days ago
Salary
$173.3K - $329.3K / year
Bachelor Degree10 yrs expEnglish
Job Description
• Develop consult-led propositions to drive new business for AI-Powered Contact Centers
• Work collaboratively across our business to position Copilot as the UX for AI
• Develop joint GTM initiatives with key partners such as Microsoft, Amazon, and Five9
• Drive sales and technical enablement of AI-Powered Contact Center solutions
• Provide solution leadership during key client engagements
• Own growth targets for sales and revenue associated with the DWS AI-Powered Contact Center business
• Mentor and inspire a new generation of AI-Powered Contact Center experts
Job Requirements
- 10+ years experience in technology consulting, workplace transformation or IT services
- Deep expertise in workplace modernization technologies, primarily grounded in Contact Center platforms (CCaaS / IVR)
- Strong technical background in Contact Center technologies
- 5+ years experience of partnering with Microsoft
- Passionate about transforming customer and employee experience
- Strong business acumen
- Experience working in a highly-matrixed organization
Benefits
- Medical and dental coverage
- Disability benefits
- Retirement benefits
- Paid leave
- Paid time off
