• Develop customer relationships that promote retention and loyalty. • Work closely with internal and external customers to ensure satisfaction. • Improve upon areas of dissatisfaction. • Ensure customers achieve their desired outcomes and realize the value from their investment. • Monitor customer health metrics, identify at-risk accounts, and implement retention strategies. • Develop and execute customer success plans. • Act as the voice of the customer within the company for feedback. • Identify opportunities for upselling and work with sales to drive renewals. • Address and resolve customer issues and concerns. • Provide training, resources, and support to help customers maximize product value. • Track and report on key customer success metrics.