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Sage Intacct Implementation Support Consultant

ConsultantConsultantFull TimeRemoteTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

32 days ago

Salary

$75K - $85K / year

Bachelor Degree1 yr expExperience acceptedEnglishERP

Job Description

• Triage support requests in the appropriate Request tracking systems • Provide functional application support for Sage Intacct, and integration and ISV products by working directly with clients to gather replication details. • Own Support Requests until closure and ensure that Clients are receiving regular status updates. • Deliver exceptional Client service by being responsive and professional in all interactions with clients and coworkers. • Perform all steps relevant to validate the client request and correctly identify the severity of the request. • Properly document support ticket categorizations, descriptions, steps to reproduce, root cause, and resolution. • Create and maintain good relations with Clients to ensure a high level of Client satisfaction.

Job Requirements

  • Candidates have worked in a role supporting Intacct or similar ERP systems either as a Support Specialist or a Power user
  • Practical and hands-on knowledge of Intacct.
  • Proven ability to manage conflicting priorities and set clear expectations with customers and internal stakeholders
  • A strong interest in the use of system solutions to improve performance in an operational environment
  • Zeal to learn and acquire new skills
  • College degree in Accounting, Business Management, Information Systems or related discipline from an accredited college or university preferred.

Benefits

  • Health and Welfare (Medical, Dental, Vision)
  • Accident, Critical Illness, and Hospital Indemnity
  • Employee Assistance Program (EAP)
  • Life and AD&D Insurance
  • Short- and Long-Term Disability Insurance
  • Flexible Spending Accounts
  • Transportation and Parking Accounts
  • Health Savings Accounts (with company contribution)
  • Retirement Planning (401k with matching contribution)
  • Legal Benefits
  • Identity Theft Protection
  • Pet Insurance
  • Wellness Program Offerings
  • Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
  • 8 Paid Holidays per year, including 1 floating holiday.

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