• Provide excellent Customer Support by addressing inquiries and concerns promptly, completely, and effectively. • Provide consistently accurate and complete information. • Speak warmly and empathetically to clients while maintaining realistic expectations. • Navigate client conflict by addressing it head-on in a professional, pleasant manner. • Convey a desire to collaborate and find a mutual solution. • Articulate solutions confidently, politely, and empathetically. • Consistently alerts clients to Service Gaps to recommend additional products and services during the course of conversation. • “Tees up” conversations for Account Management about complex offerings. • Speak with conviction about our services and persuade clients to retain services that will benefit their organization.