• Serve as the primary liaison for assigned strategic accounts • Develop, implement, and lead customized account strategies aligned to each customer’s business objectives • Grow account revenue, manage pipelines, and maintain or exceed assigned quotas • Create and execute strategic account plans to support long-term account health and expansion • Establish and grow relationships at all levels, including executive and C-suite stakeholders • Proactively prospect new customers through outbound efforts such as email outreach, cold calling, networking, and relationship referrals • Identify and pursue new strategic customer opportunities aligned with New Age Logistics’ growth objectives • Build a strong pipeline of prospective accounts and convert them into long-term partnerships • Collaborate directly with the President of New Age Logistics on account strategy and business development initiatives • Partner with internal teams (sales, operations, leadership) to deliver solutions that drive customer value • Collaborate with leadership on pricing trends, market dynamics, and unique customer challenges • Own the success of each engagement and ensure high levels of client satisfaction • Monitor KPIs, volume trends, and account performance metrics • Prepare monthly, quarterly, and annual reports, forecasts, and performance insights • Communicate changes in volume, performance, and opportunities clearly to stakeholders • Approximately 70–80% customer-facing (existing clients and prospects) 20–30% internal strategy, planning, and project management