• Execute flawlessly: Manage the day-to-day patient operations for all active studies - onboarding, reminders, chart reviews, and escalations. • Be the voice of the patient: Serve as the escalation point for complex patient inquiries, providing empathetic support and amplifying the patient perspective across the organization. • Direct operational resources: Coordinate with teams, contractors and vendors to ensure we hit our engagement goals. • Drive data-based improvements: Track key metrics like retention, completeness, and responsiveness, to identify trends and optimize processes. • Collaborate cross-functionally: Partner with Data Management, Product, and Recruitment teams to ensure a seamless experience for every patient. • Scale what works: Document best practices and implement process improvements that help us grow our impact across studies • Manage the long game: Own study-agnostic engagement programs that build lasting patient relationships beyond individual studies