• Provide direct support for organizational GIS systems and guide GIS architecture and solution design decisions. • Develop, configure, deploy, and maintain ESRI COTS solutions, including Survey123, Field Maps, Collector, and Operations Dashboard. • Serve as a high-level administrator for GIS systems, data, and ArcGIS Online environments. • Perform hardware and software installations, relocations, testing, upgrades, and routine maintenance. • Lead troubleshooting efforts for CADD/GIS hardware and software issues, resolving problems with minimal supervision. • Coordinate with service and warranty vendors to resolve hardware-related issues and implement fixes. • Track GIS software versions and upgrades and notify appropriate stakeholders of available updates. • Develop and maintain system documentation, standards, procedures, and configuration charts. • Create and deliver technical and functional training materials and effectively convey GIS concepts to users. • Resolve IT helpdesk tickets and support phone and online issue reporting while maintaining accurate problem records. • Maintain inventories of hardware, software, upgrades, and fixes across supported sites. • Manage data backups and archives and support data recovery and retrieval as needed. • Monitor system performance, availability, and data integrity. • Communicate system status, risks, and issues to managers and project sponsors.