• Manage client requests, budgets, and timelines for all projects within your team • Monitor project progress, identify variances, risks, and issues, and propose concrete adjustment plans • Work closely with account and delivery directors to handle requests, ensure quality service, and maximize the value of the work • Prepare account health reports and share key information with stakeholders • Ensure deliverables meet objectives, client needs, and established quality standards • Track key performance indicators (KPIs) to achieve organizational goals, in collaboration with operations, production teams, and internal subject-matter experts • Support your team in applying best practices and delivering high-quality work • As a team leader, provide positive leadership, motivate team members, and promote their well-being and job satisfaction