Swyfft
Technology that will change the way you do business. Experience the future of insurance.
Customer Experience Representative
Location
Alabama + 19 moreAll locations: Alabama, Arizona, Florida, Kentucky, Louisiana, New Jersey, New York, North Carolina, Ohio, Oregon, Massachusetts, Missouri, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin
Posted
48 days ago
Salary
$45K - $50K / year
High School3 yrs expEnglish
Job Description
• Support our world-class customer experience team by fielding questions from agents and policyholders regarding policy and underwriting questions via phone, email, and chat.
• Utilize our Zendesk ticketing system to accurately find, examine, and troubleshoot inquiries from customers and agents.
• Processing endorsements and cancellations for our agents and policyholders.
• Other miscellaneous projects and administrative duties as needed.
Job Requirements
- 3+ years of experience in the insurance, customer service industry, or related field.
- Bi-Lingual (English/Spanish) is a plus.
- High School Diploma or its equivalent (GED) is required.
- Must be proficient with MS Office and other internal insurance-related programs, systems or applications. (Outlook, Word, and Excel).
- Ability to communicate effectively using programs such as Slack & MS Teams.
- Previous experience using Zendesk is a plus, but not required.
- Reliable high-speed internet connectivity required.
- Designated quiet work from home space.
Benefits
- Medical, Dental, and Vision
- Short- and Long-Term Disability (Company Paid)
- Voluntary Long-Term Disability
- Employee Life & AD&D (Company Paid)
- Voluntary Employee, Spouse, and Child Life & AD&D
- Healthcare, Dependent Care, and Transit FSA, and Healthcare Savings Account (HSA)
- 401K with a generous matching contribution and no vesting schedule
- 20 days of PTO annually (prorated based on hire date)
- Company Paid Holidays and 2 “Choose Your Own Holidays”
