• Manage day-to-day benefits administration by responding to employee support requests through Jira with accurate, timely, and empathetic guidance • Help new hires understand, navigate, and fully utilize their benefits throughout the employee lifecycle • Serve as a liaison between internal HRIS teams, benefits administration systems, vendors, and carriers • Partner with benefits vendors and carriers on new implementations, plan setup, and annual renewals • Implement, maintain, and renew EDI files with insurance carriers and vendors • Review, analyze, and resolve weekly carrier file discrepancy reports • Audit and generate carrier invoices and coordinate timely payment • Support employee claim issues by working with carriers, vendors, and internal partners • Coordinate COBRA-related activities, including vendor data exchange and subsidy payments • Review and complete benefits-related compliance checklist tasks • Perform ad hoc system configuration changes such as benefit class updates, location changes, and eligibility adjustments • Contribute ideas to improve benefit program “stickiness,” including exploring supplemental and non-traditional benefits that support retention and engagement • Learn and support benefit programs across multiple geographies, including the US, UK, Puerto Rico, and international benefits