Branch
Using tech and the power of community to reinvent home and auto insurance as a force for good.
Agency Support Specialist
Customer SupportCustomer SupportFull TimeRemoteTeam 501-1,000Since 2017H1B SponsorCompany SiteLinkedIn
Location
Alabama + 30 moreAll locations: Alabama, Arizona, Connecticut, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin
Posted
47 days ago
Salary
$25 / hour
High School2 yrs expEnglish
Job Description
• Provide easy and low-effort policy servicing experience to Independent Agents via their preferred method of communication (IB calls, OB calls, Chats or Emails)
• Serve as a billing, technical, underwriting and technical support expert
• Learn new skills and software to best support agencies
• Master multi-tasker
• Continually provide feedback to the rest of the Branch team to improve our IA experience
• Live into our Root of *Pick up the Phone* to give a world-class Agency experience
• Work in a collaborative, fast-paced environment with a team
• Advanced understanding and ability to interpret policy language
• Embrace Branch’s culture and focus on the importance of social responsibility.
• Everyone at Branch is responsible for meeting legal, economic, and ethical standards.
Job Requirements
- Current Property & Casualty license required.
- A High School diploma or GED required.
- 1-3 years of previous Customer Service experience required.
- Ability to prioritize and multitask, including navigating through multiple business applications.
- Self-driven and thrives in a remote environment.
- Strong interpersonal and communication skills.
- Tenacious problem solver.
- Experience in a fast-paced contact center environment preferred.
- Excellent communication skills that reflect an ability to present and receive feedback in a positive way.
- Working knowledge of Google products, remote collaboration tools (Zoom/Slack).
- Follow call flow to ensure efficient and engaging conversations.
- Strong desire to connect with people and a track record of strong relationships.
Benefits
- Above-market salary—Branch is a data-driven company, so we do the math on salaries, too. If you get an offer from Branch, you can expect compensation that hits above the mark.
- Pay equity and transparency—Our pay isn’t just above market, it’s equitable. We let experience and performance drive your success, never your gender, race, orientation, or beliefs.
- Remote-first (with perks)—Work from where you’re most comfortable. We’ll take care of your work from home set-up and monthly internet. We also have a Columbus headquarters and Chicago hub if you’d like to join us in an office.
- Flexible YouTime—We don’t just let you control your own time off. We actually encourage you to use it. After your first year at Branch, we’ll give you $1000 toward your next vacation.
- Employee stock options—You’re not just an employee. If you’re full-time, you’re also a part-owner. You’ll have stock options so you can invest in the company you’re helping to grow.
- Medical, vision, dental—Get all the coverage you need for a healthy, happy life. We’ll also contribute $150 per month to a health savings account (HSA), administered by Branch.
- 401k and contribution matching—Invest in your future. Branch helps you get to retirement on time with a portion of your contributions matched each month.
