Phantom

A friendly crypto wallet built for DeFi & NFTs.

Business Operations Associate

Business OperationsBusiness OperationsFull TimeRemoteTeam 51-200Since 2021H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

50 days ago

Salary

Not specified

Bachelor Degree4 yrs expEnglishSQL

Job Description

• Own business and economic decision support for key product areas: • Serve as the business counterpart for economically material product questions. • Quantify expected ROI, unit economics, and tradeoffs to help Product make faster, higher-confidence decisions. • Produce decision-ready recommendations that clarify options and implications. • Bring economic rigor to spend, pricing, and monetization decisions: • Evaluate incentive and growth spend using payback, LTV, and ROI analysis to inform investment decisions. • Partner with Product, Data, and Finance to assess fees, take-rates, and pricing changes and their impact on growth, revenue, and user experience. • Recommend clear paths forward with explicit tradeoffs (e.g., when to subsidize vs. monetize) and success metrics to measure outcomes. • Increase decision velocity through end-to-end analysis and cross-functional alignment: • Apply an 80/20 mindset, prioritizing speed, impact, and decision clarity over exhaustive analysis. • Own analyses end-to-end—from framing and data pulls to modeling, synthesis, and stakeholder alignment. • Build lightweight, repeatable frameworks (e.g., incentives evaluation, pricing reviews, unit economics tracking) that scale decision-making across teams. • Act as connective tissue across EPD and Operations/Finance for financially material decisions. • Example work: • Evaluate incentive programs to quantify incremental lift, payback, and ROI, and provide decision-ready recommendations on program design, spend levels, and measurement approach. • Analyze unit economics across Phantom’s money movement and trading products (fees, take-rates, variable costs) and support pricing decisions with clear tradeoffs and expected impact. • Benchmark competitors across product features, pricing, and incentives to clarify Phantom’s positioning and inform decision-making on monetization and investment tradeoffs.

Job Requirements

  • An operator mindset—you think in tradeoffs, sequencing, and Phantom-specific constraints.
  • Comfort operating autonomously, turning ambiguity into structured decisions without hand-holding.
  • Credibility as a cross-functional partner with Product, Data, and Finance.
  • Clear, concise written communication—you produce high-signal decision memos.
  • Advanced Excel and SQL.
  • 4+ years of experience.
  • Ideally 2+ years in management consulting plus 2+ years at a startup.
  • Experience in crypto or fast-growing fintech is a plus.

Benefits

  • Competitive salary and equity
  • You will be eligible to participate in the Company's performance bonus program
  • Comprehensive insurance (medical/dental/vision) — 100% covered
  • Stipend for your ideal remote set-up
  • Flexible hours and a supportive remote environment
  • Unlimited vacation: Take time when you need it (and we really mean it!)
  • 401(k) retirement plan
  • Monthly wellness benefit
  • Weekly meal benefit
  • Global off-sites

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