• Answer inbound calls, texts, and emails professionally • Schedule service calls and manage the daily service calendar • Keep the CRM/job management system accurate and up to date • Follow up on leads, estimates, and open jobs • Handle customer follow-ups, happy calls, and review requests • Ensure completed jobs are invoiced correctly and on time • Manage equipment registrations and warranty paperwork • Maintain the Google Business Profile (reviews, photos, accuracy) • Support basic HR admin (onboarding/offboarding, records)