• Find innovative ways to respond to varying questions, issues, and concerns. • Provide front line, first level, technical assistance for consumers. • Support Client specific high-speed internet services delivering an exceptional customer experience. • Troubleshoot and resolve technical problems, within a fast-paced, customer-facing environment. • Provide assistance with client service and/or devices specific issues including internet connectivity and performance troubleshooting. • Deliver support for internet service and connectivity issues pertaining to operating system, PC, and browser configuration. • Demonstrate advanced product knowledge and ability to solve customer issues. • Resolve customer issues on the first call as frequently as possible. • Open and manage trouble ticket system for user issues, Data Network, OS issues. • Be patient, courteous, and friendly with customers at all times. • Address and solve technical problems in a timely manner and complete all work assignments within expected time frames. • Adhere to all work schedule assignments and TP policies.