• Conduct requirement gathering sessions in order to interpret and deeply understand business requirements while documenting those clearly and concisely. • Develop and Integrate yourself into your customers operations team to support Gainsight. • Configure the Gainsight Community and Education platforms per the desired specifications and conduct enablement sessions to the customer’s key stakeholders. • Quickly establish rapport and positive relationship with client & stakeholders, and manage expectations throughout the implementation lifecycle. • Proactively Identify and escalate potential issues/risks and partner with both internal & external stakeholders for mitigation/resolution. • Participate in establishing best practices, templates, policies, tools and partnerships to expand and mature capabilities of the team. • Forecast, track and report project hours and achieve your utilization target. • Maintain expert-level knowledge of Gainsight’s Customer Communities and Customer Education platforms. • Work with the product team to stay ahead of future enhancements to Gainsight’s products. • Work cross-functionally to deliver multi-resource customer projects. • Collaborate with the TPM (Technical Project Manager) role on enterprise-level customer engagements, acting as the Subject Matter Expert for the Gainsight platform and advising the custom on strategic decisions. • Be responsible for nurturing existing Gainsight customers to increase adoption and expansion via technical strategy. • Work in tandem with the Customer Success team and drive technical initiatives to achieve customer outcomes.