• Act as the primary point of contact for members across all JumpstartMD clinics, addressing their needs and enhancing their overall experience. • Provide support with billing issues, including payment processing, claims liaison, and troubleshooting insurance-related inquiries. • Gather and analyze feedback from members, address concerns or complaints, and develop solutions to reduce cancellations while improving retention. • Support clinics by managing the inventory and supply chain process. Ensure all clinics are fully stocked with essential products, office supplies, and medical equipment. • Negotiate membership renewals and cancellations, offering personalized solutions to retain members and maintain their loyalty to JumpstartMD. • Analyze member behavior and produce regular reports on retention, cancellations, and overall satisfaction. • Work closely with operations and support teams to implement retention-focused initiatives and promote new services or products. • Monitor and reply to member questions and support the needs of our membership through the App – Reply to member questions and inquiries from the survey platform to ensure timely responses and satisfactory problem solving for members. • Deliver exceptional customer care in every interaction , ensuring members feel supported, valued, and empowered throughout their health journey. Use active listening, empathy, and problem-solving to provide a best-in-class experience. Demonstrate a strong history of outstanding customer service in previous roles, with the ability to handle inquiries, resolve concerns, and maintain positive relationships with members professionally and compassionately.