• Collaborate with cross-function teams to gather input on product features and process improvements • Translate complex inputs into clear and actionable business and functional specs • Work with technical teams to implement and test changes • Create and maintain detailed user stories, acceptance criteria, and backlog items in tools like JIRA • Research issues raised by internal stakeholders • Build reports to monitor system performance and identify rooms for improvement • Assist with UAT testing and obtain required software release approvals • Communicate regular updates with internal and external team members • Monitor industry trends, regulatory changes, competitor updates and customer feedback