Helping employers and employees save up to 80% on health plan and out-of-pocket medical imaging costs.
Member Operations Manager
Location
United States
Posted
1 day ago
Salary
$80K - $100K / year
Job Description
Role Description
We're building the best Member Services team in healthcare—and we’re looking for a bold operational leader to help us scale it. As Member Operations Manager, you’ll directly lead the largest and most critical team at OneImaging: our Care Navigators. You’ll own day-to-day execution across the full member journey, ensuring every patient receives fast, empathetic, and seamless support. This is a rare opportunity to grow a high-impact team from dozens to hundreds—driving results, culture, and innovation at scale.
- Lead at scale: Manage and inspire a rapidly growing global team of Care Navigators across multiple functions (inbound, assigned, clinical), ensuring daily execution meets both SLAs and member expectations.
- Drive performance: Monitor funnel metrics, remove blockers, and implement improvements to boost speed, conversion, and quality.
- Coach and grow talent: Run 1:1s, deliver feedback, manage performance plans, and champion professional development.
- Fuel operational excellence: Lead retrospectives, maintain SOPs, and run QA processes to ensure consistency as we scale.
- Execute cross-functionally: Collaborate with Product, Clinical, and Engineering teams to resolve issues and shape tooling that empowers the frontline.
- Be hands-on: Step into workflows yourself when needed—modeling the urgency, empathy, and rigor we expect from the team.
Qualifications
- 3–5+ years leading large support, service, or clinical operations teams—preferably in healthcare, tech-enabled services, or digital health.
- Proven ability to manage high-volume operations with strong SLA accountability and funnel visibility.
- A people-first but data-backed leadership style; you drive results through clarity, coaching, and consistency.
- Excellent problem-solving and prioritization skills—you know how to unblock teams and keep momentum high.
- Experience running retrospectives, training programs, and process improvement initiatives.
- Bonus: familiarity with healthcare workflows like prior authorizations, scheduling, or eligibility checks.
Requirements
- The base salary range for this position is $80,000 - $100,000. Individual compensation will depend on various factors, including qualifications, skills, experience, location, and applicable laws.
- In addition to base salary, this role is eligible to participate in our equity incentive and competitive benefits plans.
Company Description
- OneImaging is proud to be an Equal Employment Opportunity employer and values diversity in the workplace.
- We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views, or other applicable legally protected characteristics.
- OneImaging is committed to providing accommodations for qualified individuals with disabilities in our recruiting process.
Job Requirements
- 3–5+ years leading large support, service, or clinical operations teams—preferably in healthcare, tech-enabled services, or digital health.
- Proven ability to manage high-volume operations with strong SLA accountability and funnel visibility.
- A people-first but data-backed leadership style; you drive results through clarity, coaching, and consistency.
- Excellent problem-solving and prioritization skills—you know how to unblock teams and keep momentum high.
- Experience running retrospectives, training programs, and process improvement initiatives.
- Bonus: familiarity with healthcare workflows like prior authorizations, scheduling, or eligibility checks.
- The base salary range for this position is $80,000 - $100,000. Individual compensation will depend on various factors, including qualifications, skills, experience, location, and applicable laws.
- In addition to base salary, this role is eligible to participate in our equity incentive and competitive benefits plans.
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