Subsplash
The Ultimate Engagement Platform
Customer Onboarding Specialist
Location
Alabama + 23 moreAll locations: Alabama, Arizona, Colorado, Florida, Idaho, Iowa, Kansas, Kentucky, New Mexico, North Carolina, Ohio, Oklahoma, Oregon, Michigan, Minnesota, Missouri, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, Wyoming
Posted
37 days ago
Salary
$50K - $55K / year
2 yrs expEnglish
Job Description
• Providing tailored services for paid implementation clients including but not limited to consulting, building and graphic design
• Providing clients with creative direction and solutions to problems via tickets and phone calls and screen sharing
• Working closely with the client to curate their onboarding journey and see that apps pass internal review in six weeks or less from signup
• Reviewing client apps for quality assurance
• Working with your team on new projects and ideas to better the client experience
• Troubleshooting complex issues
Job Requirements
- 2 years of customer service experience
- Experience using systems like Zendesk, JIRA, Asana, and Google Apps
Benefits
- Generous Paid Time Off
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Short and long term disability and life insurance
- 401k Matching
- Professional Development
- Top of the Line Equipment
- Referral Program
- Parental Leave
- Family-Friendly Culture
- Chance to work side-by-side with thought leaders in emerging tech
