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Application Support Analyst – Charge & Quality Capture
Location
Texas
Posted
2 days ago
Salary
$66.9K - $113.7K / year
Job Description
Job Requirements
- Bachelor’s degree in Information Technology, Business Administration, Finance, Human Resources, or a related field (or equivalent experience)
- 3-5 years of experience in IT support, ITSM administration, or application/platform support
- Hands-on experience with Medaxion, MDcloud or other EHR/Charge & Quality Capture platforms required
- Experience with system installation, configuration, analysis, and testing
- Experience with workflow design, automation, and platform integrations strongly preferred
- Strong problem-solving and analytical skills, with the ability to identify root causes and deliver long-term solutions
- Excellent verbal and written communication skills to engage with both technical teams and business stakeholders
- High attention to detail with proven ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); familiarity with reporting/analytics tools is a plus
- Customer service-oriented mindset with a collaborative, team-focused approach to problem-solving.
- Familiarity with AI-enabled support tools, workflow automation, or ITIL practices preferred.
Benefits
- Annual bonus eligibility
- Health insurance
- HIPAA compliance training
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