Revolutionary energy savings from the global no.1 in oil-free chillers
Technical Support Specialist
Location
United States
Posted
2 days ago
Salary
Not specified
Job Description
Role Description
We're Looking For a Technical Support Specialist to work with the Technical Support Manager - West on matters that escalate above the Commercial Business Unit (Service) level in your coverage area (AMER/EMEA), with an emphasis on the North America region and equipment sold in the United States.
What You'll Do:
- Analyzing data remotely gathered from site to diagnose issues.
- Being deployed to site to work directly with equipment and parties related.
- Participating in RCA/8D team activities.
- Working with Suppliers (technical matters).
- Working with Engineering, Controls, Manufacturing and Quality.
-
Participating in activities related to continuous improvement of Smardt products, including but not limited to:
- Working with Engineering (Product Development, R&D, Production) on the test rig for in depth troubleshooting and development.
- Mobilize to site as required to better understand operational challenges, gather data and interface with clients.
- Arrange support from adjacent departments as needed.
- Corrective and containment actions.
Qualifications
- Practical experience with oil free chillers and magnetic bearing compressors.
- Education in industry; University, Trade, Business, Engineering, or any other relevant discipline or equivalent years of experience (5 years).
Requirements
- Ability to add overall company value; including but not limited to reducing warranty cost, product, and/or overall business improvement.
- Resilient, flexible, self-motivated.
- Work well autonomously and in a team environment.
- Able to work efficiently and communicate clearly under pressure.
- Excellent relationship management skills with the ability to engage, negotiate and manage customer needs.
- Able to drive results, maintain and/or improve customer satisfaction.
Benefits
- Competitive compensation.
- Health and Dental Benefits from day 1.
- 401K matching program.
- A collaborative global environment with opportunities for growth.
Job Requirements
- Practical experience with oil free chillers and magnetic bearing compressors.
- Education in industry; University, Trade, Business, Engineering, or any other relevant discipline or equivalent years of experience (5 years).
- Ability to add overall company value; including but not limited to reducing warranty cost, product, and/or overall business improvement.
- Resilient, flexible, self-motivated.
- Work well autonomously and in a team environment.
- Able to work efficiently and communicate clearly under pressure.
- Excellent relationship management skills with the ability to engage, negotiate and manage customer needs.
- Able to drive results, maintain and/or improve customer satisfaction.
Benefits
- Competitive compensation.
- Health and Dental Benefits from day 1.
- 401K matching program.
- A collaborative global environment with opportunities for growth.
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