• Manage a diverse team of approximately nine individual contributors across North America responsible for BPM, TCO, and content activities across multiple jurisdictions. • Maintain an innovative, digital-first, analytics-oriented, empowered, flexible, and transparent culture that promotes diversity and inclusion. • Conduct regular coaching sessions, mid-year check-ins, and annual performance evaluations for all direct reports. • Continuously monitor and elevate individual and team performance; drive a culture of learning, growth, and accountability. • Set and track productivity goals; define expectations for operational success and continuously raise the performance bar as the organization evolves. • Oversee production and delivery of caselaw content for multiple jurisdictions, ensuring accuracy, consistency, and scalability. • Drive operational effectiveness by integrating automation, AI, and analytics-based solutions into content workflows. • Manage key internal and external customer queries and complaints professionally and promptly.