Operations Associate
Location
United States
Posted
44 days ago
Salary
Not specified
High School1 yr expEnglish
Job Description
• Role involves handling inbound calls from customers/agents to resolve queries on their accounts.
• Role requires providing excellent customer service on queries related to processing insurance policy related transactions – new business, renewals, amendment, enquiries, etc. received from Customers.
• Agents should meet/exceed business KRAs - NPS, Quality, Productivity, AHT or any other metrics specified by Business.
• Should be ok with working in 24* 7 environment, split offs and rotational shifts.
• Should be willing to work from office.
Job Requirements
- Experience of minimum 1 year of contact center experience is required.
- English B2+ (SVAR score of 55 - 58).
Benefits
- Professional development
- Structured career path
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