Operations Associate
Location
United States
Posted
43 days ago
Salary
Not specified
1 yr expEnglish
Job Description
• Handling inbound calls from customers/agents to resolve queries on their accounts
• Providing excellent customer service on queries related to processing insurance policy-related transactions – new business, renewals, amendment, enquiries, etc.
• Agents should meet/exceed business KRAs - NPS, Quality, Productivity, AHT or any other metrics specified by Business
• Should be ok with working in 24*7 environment, split offs and rotational shifts
• Should be willing to work from office
Job Requirements
- Experience of minimum 1 year of contact center experience is required
- English B2+ (SVAR score of 55 - 58)
- Solutions mind-set
- Helping nature
- Passion to drive excellent customer experience
- High proficiency in verbal and written English (a neutral accent is preferred as customers are based in the US)
- Strong ability to multi-tasking
- Efficient in internet, computer usage, typing and web-based application skills
- High attention to detail and accuracy
Benefits
- Professional development
- Structured career path
- Coaching and mentoring
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