• Drive industry-leading, profitable growth from existing clients by building trusted relationships • Manage a portfolio of enterprise clients with elevated expectations • Proactively identify and mitigate churn risk through early indicators and client insight • Implement proactive retention strategies that address dissatisfaction, value gaps, utilization challenges, and service quality issues before they escalate • Develop trusted, referenceable relationships across client stakeholder groups • Communicate the value and outcomes of Health Advocate services with confidence and clarity • Advocate internally for client needs while balancing business priorities • Track and act on KPIs and leading indicators that predict client health and churn risk