• Operationalize Onboarding & Reporting • Define onboarding governance models and delivery standards • Establish and manage timelines, milestones, and dependencies in onboarding plan • Align onboarding plans with customer goals, Value Realization Moment, and Year 1 success criteria • Coordinate cross-functionally with CS, AEs, Solution Architecture, and Delivery to ensure aligned execution • Track progress across all active onboardings and maintain end-to-end visibility • Provide clear, consistent reporting on progress, risks, and blockers to customers and Cutover's leadership • Escalations & Communication • Identify delivery risks, delays, or misalignment early across customers and Cutover teams • Drive accountability with customers and Cutover teams to meet onboarding commitments • Ensure blockers are clearly documented, owned, and resolved • Lead timely escalations to the appropriate stakeholders when onboarding outcomes are at risk • Facilitate clear, proactive communication to keep onboarding on track with customers • Onboarding Policy & Continuous Improvement • Own onboarding policies, playbooks, and standards at Cutover • Continuously evaluate onboarding performance, effectiveness, and customer outcomes • Identify recurring gaps or inefficiencies and drive improvement to onboarding processes • Raise onboarding maturity and consistency across teams