Underwriting Support Specialist – Customer Service
Customer SupportCustomer SupportFull TimeRemoteTeam 5,001-10,000Since 2001H1B No SponsorCompany SiteLinkedIn
Location
California
Posted
40 days ago
Salary
$42.3K - $63.5K / year
High School2 yrs expExperience acceptedEnglish
Job Description
• Provides support to our customers by providing quality customer service through knowledge of Arch MI underwriting programs, policies, and procedures.
• Communicates with customers via phone calls and emails, promptly responding to customers questions and complaints.
• Directs callers/clients to the appropriate staff member and responds to basic inquiries in a timely manner within assigned level of authority.
• Assists Underwriting Support staff with requesting missing documents.
• Identifies and reports system issues/errors in a timely manner to management.
• Performs other tasks and special projects as required and assigned by management.
• Supports sales, underwriting, and customers regarding general problem solving of issues, providing procedures of loan submission, and recommending opportunities for customers.
Job Requirements
- Strong customer service orientation, with a positive, empathetic attitude towards customers.
- Basic knowledge of mortgage industry.
- Ability to follow instructions, prioritize workload, and perform basic administrative tasks.
- Excellent oral and written communication skills to effectively deal with customers in a professional, concise, and courteous manner.
- Strong accuracy and attention to detail.
- Good organizational and prioritization skills.
- Ability to manage multiple concurrent assignments and be adaptable to changing priorities.
- Ability to interact and communicate within a strong team environment.
- Ability to learn and perform tasks on multiple system platforms, including basic proficiency with MIS Office and various company system applications.
Benefits
- multiple medical plans plus dental, vision and prescription drug coverage
- a competitive 401k with generous matching
- PTO beginning at 20 days per year
- up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer
- basic Life and AD&D Insurance as well as Short and Long-Term Disability
- Paid Parental Leave of up to 10 weeks
- Student Loan Assistance and Tuition Reimbursement
- Backup Child and Elder Care
- and more.
