• Serve as the primary point of contact for the RN team, providing mentorship, guidance, and first-line support for workflow, process, and communication questions. • Model Prenuvo’s values and set the tone for collaboration, accountability, and clinical excellence in a fully remote setting. • Oversee resource management for the RN team, ensuring appropriate allocation of nurses to pods, cross-coverage needs, and deployment to special projects as assigned by leadership. • Collaborate with NPs, MDs, and administrative teams to ensure timely and accurate completion of delegated clinical tasks. • Support quality improvement by identifying recurring patient concerns or process bottlenecks and sharing insights with leadership. • Ensure all patient interactions meet Prenuvo’s standards for empathy, clarity, and professionalism.