• Major Incident Management is responsible for driving the coordination and recovery efforts of major outages at Navy Federal. • The Major Incident Management team operates 24x7 to ensure that impacted services are restored as efficiently and effectively as possible. • The team actively monitors systems and services, documents and timelines recovery efforts, manages and coordinates various support team activities, and notifies business units of potential impacts and on-going recovery efforts. • The team is also responsible for providing continual process improvement suggestions for the major incident management service, and monitoring for weekend change activities and military pay days.